How do I backup my data? n How do I make sure that my backups are working? n How do you put this stupid tape in? · How do you get this stupid tape out? n I can’t access anything with Client Access n I want to download data from the AS/400 to my PC. n I want to upload data from my PC to the AS/400. n IBM is telling me to Rumba and I don’t even know how to Cha-Cha. n My printer doesn’t work. n My bosses’ printer doesn’t work. n Our software vendor just doesn’t understand us. n We just don’t understand our software vendor. n Ex-employees still have User Profiles on our system! · Nobody can sign on. n I can’t find my printout. n No one can find their printouts. n There’s a really strange message in QSYSOPR. n DASD utilization on the system is up to 99%. n That funny little orange light on the front of my system came on. n I need a query to gather some information now! n My boss needs a query to gather some information now! · The query I just wrote for my boss doesn’t work! n I need to set up a communications line to our vendor. n We need new software for our system, and have no idea where to look. · We need new hardware for our sytem, and have no idea where to look. n The system is running slow. n We haven’t powered down our system in 6 months. n We haven’t loaded a Cumulative PTF package in 6 months. n I’m tired of cleaning up spooled files and want it to happen automatically. n We need help!